Module 3: Recognising and Resolving Workplace Conflict

This practical module helps managers and recognise the causes, signs and impact of workplace conflict. Participants will explore effective communication, active listening and de-escalation techniques, while developing the confidence to address difficult situations fairly, professionally and at an early stage. Through realistic scenarios and work-based activities, learners will practise identifying underlying issues, managing challenging conversations and finding constructive resolutions. The module promotes respectful working relationships, collaborative problem-solving and a positive workplace culture.